Navigating the Orders Page

Guidance on how to navigate the eCommerce orders page.

IN THIS TOPIC

• Using Filters
• Allocation Statuses
• Order Statuses

To view your orders, select Orders from the left menu in Flexe. This opens the Outbound Orders page, where you can access and manage activity for all of your outbound orders: 

Select the Orders tab at the top of the screen to review the page by order: 

Here's a breakdown of each column shown on within the Orders view: 

• External ID - Unique identifier assigned to the order by you (or via your ordering system). 
• Flexe Order ID - Unique number identifier assigned to the order by Flexe. 
• Created (Exact) - Exact date the order was created. 
• Created Ending - Orders created on or before a specific date.  
• Created Starting - Orders created on or after a specific date.
• Issues Only - Unallocated orders with errors.
• Labels - Specific label keys and values assigned to an order sent via API.
• Order Status - Current status of the order. To learn more, go to Order Statuses. 
• Order Type - Distribution (freight) or Ecommerce (parcel).
• Reservation - Reservation associated with the order.
• Update Ending - Orders updated on or before a specific date.
• Update Starting - Orders updated on or after a specific date.

Select the Lines tab to review by lines (i.e. individual SKUs allocated to an order): 

Here's a breakdown of each column shown on within the Lines view: 

• External Line ID - Unique identifier assigned to the associated order by you (or via your ordering system). 
• Flexe Line ID - Unique number identifier assigned to each item line by Flexe. 
• Flexe Order ID - Unique number identifier assigned to each order by Flexe. 
• Created Ending - Orders created on or before a specific date.  
• Created Starting - Orders created on or after a specific date.
• Issues Only - Unallocated orders with errors.
• Labels - Specific label keys and values assigned to an order sent via API.
• Reservation - Reservation associated with the order.
• SKU - SKU for the item.

Using Filters

Select New Filter at the top of the page to access filtering options you can use to help you find specific orders or order details. 

Choose a filter from the dropdown menu, then enter or select any required details when prompted: 

External Order ID Find a specific order by entering the external order ID.
Flexe Order ID Find a specific order by entering the Flexe order ID.
Created (Exact) Find orders created on a specific date
Created Ending Find orders created on or before a specific date
Created Starting  Find orders created on or after a specific date
Issues Only  Find orders with issues that need action
Labels Enter a Label Key or Label Value to find orders tagged with those specific labels
Order Status Choose Open or Closed to filter orders by current status
Order Type Choose Distribution (freight) or Ecommerce (parcel) to filter by order type
Reservation Find orders by the reservation
Updated Ending Find orders updated on or before a specific date
Updated Starting Find orders updated on or after a specific date

Once you've selected the filter(s) and entered all required information, select the blue "checkmark" icon to apply the filter(s).

Applied filters show at the top of the page, you can select the "X" icon next to an applied filter if you want to remove it. 

 

Order Statuses

The status of an order shows on the Outbound Orders page as well as in the Order details. Here's what each status means: 

Open	This status shows when one or more lines on the order is either unallocated, or allocated but not yet shipped.
Closed	This status shows when all lines on the order have either shipped or been cancelled.