Packing Issues & Errors

This guide helps troubleshoot common errors encountered during the packing process on Flexe mobile devices. 

IN THIS TOPIC

• Location Scan Errors
• Shipping Label & Batch Scan Errors
• SKU Scan Errors

Location Scan Errors

These errors can occur when scanning a pack station or location barcode. 

Error Message

How to troubleshoot

"There was an error finding the location . . . ."

Here are some things to try: 1. Verify Barcode: Ensure you are scanning the correct barcode. Scanning a shipping label or an unrecognized barcode will trigger this error.  2. Confirm Location Existence Use the Lookup Details feature on your Flexe mobile device to scan the location barcode. Verify the location exists in the Flexe platform.  3. Verify Location Barcode: If the location is found but the error persists, the barcode in the Flexe platform might be incorrect. Refer to Creating & Managing Locations for guidance on verifying location barcodes.  Note: Minor discrepancies between the scanned barcode and the location name in the system (e.g. "A-1" vs. "A1) might not be flagged by Lookup Details.  If you you're still unable to resolve the issue, contact us at [e-mail] for additional help.

 

Shipping Label & Batch Scan Errors

These errors occur when scanning a shipping label or batch barcode. 

Error Message	How to troubleshoot
"Already completed shipment . . . . "	This error indicates that the packing process has already been completed for the shipment. If you find a misplaced shipping label, set it aside and track the shipment to confirm its status.
"Unrecognized order . . . . "	This error message can appear if you scan any other barcode, including location barcodes.  Here are some things to check: 1. Verify the barcode: Ensure you are scanning the correct barcode on the shipping label.  2. Check the shipping label: Use the Lookup Details feature on a Flexe mobile device to confirm whether the shipping label is valid.  If you you're still unable to resolve the issue, contact us at [e-mail] for additional help.
"Insufficient Inventory . . . . "	This error means there is not enough of the requested item in the location scanned. 1. Verify Location: Confirm that you are scanning the correct pack station or outbound staging location. If you’ve confirmed, but still can't resolve the issue, contact us at [e-mail] for additional help.

 

SKU Scan Errors

These errors occur when scanning a SKU barcode. 

Error Message

How to troubleshoot

"Incorrect Item Scanned . . . . "

Here are some things to check: 1. Verify SKU: The error message displays the scanned SKU (XX-###). Verify that the scanned SKU matches the UPC on the item. 2. Confirm UPC in Item Master: If the physical barcode matches the scanned SKU, navigate to the Item Master on the Flexe web platform. Confirm that the SKU's UPC is correctly configured. Refer to the Reviewing Inventory section for more details. If you're still unable to resolve the issue, contact us at [e-mail] for additional help.