Issues with Picking & Completing Shipments

How to troubleshoot common issues with picking and completing shipments. 

IN THIS TOPIC

• Overage or Shortage Warnings
• Not the Recommended SKU
• Wrong SKU
• Staging Location Issue

If you get an error message during the outbound process, here are some troubleshooting steps and solutions to try: 

Note: If your reservation uses Flexe's LPN system, go to Issues with Picking & Completing Shipments for LPNs. 

Issue or Error	How to Troubleshoot
Overage or Shortage Warnings “There is a significant difference between the number of items picked for this shipment and the number of items ordered . . . . “	This occurs after you select Ship to complete a shipment. If the amount of items picked is over or under the expected volume for the shipment, you’ll see a warning message at the bottom of the confirmation window. The message calls out the difference, and provides guidance on whether this meets the allowed variance range specified for your reservation.  If you need more information about the variance range and related configurations for your reservation, reach out to your Flexe Logistics Analyst or contact us at [e-mail].
Wrong SKU "Wrong SKU"	This occurs after you scan a SKU barcode for picking. It indicates that you have scanned the wrong SKU. Check that the SKU requested on the device matches the SKU you are scanning. If the you are scanning the correct item, check that the barcode and SKU name on the item match the information in the Item Master. If the information matches, but you still receive this error message, reach out to your Flexe Logistics Analyst or contact us at [e-mail].
Unrecognized Barcode "Unrecognized Barcode"	This occurs after you scan a SKU barcode for picking. It indicates there is an issue with the SKU barcode scanned. Check for any barcode damage and that the barcode and SKU name on the item match the information in the Item Master.  If the information matches, but you still receive this error message, reach out to your Flexe Logistics Analyst or contact us at [e-mail].  Note: If the same barcode is used for two different items this error will occur as two items cannot have the same barcode in an omnichannel workflow.
Unpickable Location "Unpickable Location"	This occurs when a different location than the one requested is scanned.  Confirm you are at the right location and retry, or proceed to the correct location. If the information matches, but you still receive this error message, reach out to [e-mail].
Staging Location Issue “A problem occurred...Staging Location Unavailable. Shipment # already assigned to this location are not allowed to be mixed with this shipment."	This occurs if you attempt to drop items picked for a shipment into an Outbound Staging Location that already has shipments assigned to it. Shipments with different destination IDs cannot be added to the same Outbound Location.  Use an alternate location if possible and check if shipments previously dropped into the Outbound Location need to be completed in Flexe.