Billing for Shippers

Overview of Flexe's billing system, including how to view and pay invoices. 

IN THIS TOPIC

• Reviewing Pricing
• Viewing Invoices
  • Invoice Previews
  • Summary of Invoices
  • Financial Adjustments
• How to Pay a Flexe Invoice
  • Accepted Methods of Payment
    • ACH Payments
    • Check Payments
  • Payment Terms

When a reservation is signed there are a series of pricing levers that are approved. These pricing levers represent the different kinds of services that can be provided, such as receiving inbound shipments, processing outbound shipments, or using space for storage. As these activities occur throughout the month, they are tracked by the Flexe system and automatically added to an invoice.

Reviewing Pricing

To review the pricing levers that have been approved for a reservation:

1. Go to the user name in the upper left-hand corner of the page.

2. From the dropdown menu, select Reservations: 

3. This page will list all current and former reservations with warehouses. To view pricing, select the       Scope & Pricing button on the right-hand side of the page.

4. Here, the user may view all pricing levers and rates for a reservation.

Viewing Invoices

To view your account billing information as well as past and current invoices:

1. Hover over the username in the upper left-hand corner of the page.

2. Click the Billing button in the dropdown menu.

3. The main page shows Flexe and client billing addresses, and a breakdown of statements by month.

Billing Statuses: 

• Paid: Flexe has received payment in full for this invoice.
• Past: The invoice is past-due, has not been received within the 30 day window.
• Current: Payment period is still open.
• In-Progress: No payment due yet as invoice is not finalized. 

Invoice Previews

If the month has not been completed and therefore the Invoice is still In-Progress, the monthly details page will show an Invoice Preview with the current date and timestamp. Fee type, units moved, fee applied, and your subtotal can be seen on this page.

Note: No total prices or units are final when an invoice is still in the In-Progress stage.

Summary Of Invoices

Once a billing month has concluded and it's status is Current, Paid, or Past due the monthly details page will now show the Summary of Invoices.

You can access additional invoice information shown below by downloading the PDF or CSV file per Reservation line.

1. The Download PDF option will provide more detail as to how the invoice was calculated, including visibility to each inbound receipt or outbound shipment quantity.

     2. The Download CSV option provides more detail as to how the invoice was calculated, including           visibility to each inbound receipt or outbound shipment quantity, and you are able to manipulate           the data however you see fit.

Financial Adjustments

Invoice adjustments and warehouse expenses can be made to account for billable activities outside of the fees automatically generated through the Flexe system. These fees were agreed upon in the contract, but may not be visible in the scoped rates found on the Reservations tab.

Adjustments and Expenses can be viewed in total on the monthly Invoice page. Detailed information can be found on the CSV and PDF downloads.

How to Pay a Flexe Invoice

Accepted Methods of Payment

Flexe accepts payment by both ACH and Check, with ACH being the preferred method of payment.  

Check Payments

You can mail a check to Flexe's Payable To address (below). This address also appears on the main billing page and on each invoice. 

• Flexe Accounting
• 4786 1st Ave S, #106
  Seattle, WA 98134

Payment Terms

The Flexe standard billing period runs from the first to the last day of a given month. Invoices are generated and sent out between the 1st and 4th business day of the following month.

Net 30 applies: Payment must be sent to Flexe within 30 days after an invoice is received. 

Some contracts may have custom payment terms, so please reference the Warehouse Services Agreement (WSA)  to verify whether standard or custom payment terms have been agreed upon. If you notice your terms are incorrect, please contact [e-mail] to make those changes.

To view the WSA:

1. Select Reservations from the drop-down menu under the user name in the upper-left hand corner.

2. Select the Scope & Pricing button on the right-hand side of the page.

3. Select the WSA Signature tab to download the agreement for viewing.