Sign In Issues

How to register or re-authorize a device and distinguish between different sign in screens.

IN THIS TOPIC

• Authorizing Your Device
• Authorization Vs. Mobile User Sign In
• Next Steps

All new devices need to be authorized before use. Old devices can also be de-authorized and need re-authorization. If you receive an error message stating that your device needs to be registered or authorized, follow the below steps to resolve.

This can be done by anyone on site with access to the Flexe web platform and the Mobile Manager user role assigned. To learn more, go to Device Authorization.

Authorizing Your Device

1. Enter your email and password.
   • Note: this is the same information you use to sign in to the Flexe web platform. 
2. Click Authorize.
3. Select your warehouse location from the dropdown options
4. Click Assign.

The device should now be ready for any mobile user to sign in with their Username and PIN.

If the issue re-occurs after they sign in, their information may be incorrect. Repeat the authorization steps and have another user sign in.

Authorization Vs. Mobile User Sign In

If unsure which sign in information is needed refer to the table below:

Sign In Screen	User	Steps
	Mobile Manager	Enter email and password used on Flexe Website. Click Authorize This Device. Select the correct warehouse location from dropdown. Click Assign.
	Mobile User	Enter User Name and PIN to login(ex. BobA, 2345). Click Sign In.

Next Steps

If you're not able to resolve the issue, or the user's PIN needs to be reset, please reach out to [e-mail] and provide the following information for assistance: 

1. A detailed description of the issue.
2. Confirmation that the steps above were attempted.
3. Pictures of the mobile device (including the S/N number and any error messages).