Issues with Inbound Deliveries for Shippers

How to troubleshoot common issues with creating and managing inbound deliveries.

IN THIS TOPIC

• Errors with Adding Inventory by CSV
• Errors with Creating Deliveries by CSV

Errors with Adding Inventory by CSV

If your upload doesn’t work, the system will show you the items that need to be edited.

Correct those items, then try the upload again.

If you're still getting an error, try copying only the text from your existing CSV to a new one. Often, metadata is left behind that the system cannot process. Doing this should resolve this issue. 

Errors with Creating Palletized Deliveries by CSV

1. If your upload fails, the system will display errors on the same page. Review and correct the listed issues, then attempt the upload again.

a. For example, one common error as pictured below is that the Estimated Time of Arrival (ETA) dates are in the past. These errors will be highlighted in red to indicate that this field requires updating.

2. If you're still getting an error, try copying only the text from your existing CSV to a new one. Often, metadata is left behind which the system cannot process--doing this should get rid of that.

Errors with Creating Container Deliveries by CSV

1. If your upload doesn’t work, the system will display the errors on the same page. Review the errors, make the necessary corrections, and attempt the upload again.

a. For example, common errors might include a move date in the past, an invalid SKU, or incorrect quantity input as pictured above.

2. If the error persists, try copying only the text from your existing CSV file into a new one. This step removes any leftover metadata that the system might be unable to process, which should resolve the issue.