Flexe Mobile Device Basics

Basic overview of how to navigate Flexe mobile devices, including using the keypad and general troubleshooting.   

IN THIS TOPIC

• Using the Virtual Keypad
• Issues with Flexe Mobile Devices
• Replacing Devices
• Requesting Additional Devices

Using the Virtual Keypad

To access or hide the onscreen keypad for the device, simply click/touch the open text field and the keypad will open automatically. You can change this setting in the Change keyboard menu at the bottom right. Use the Show virtual keyboard toggle to turn the automatic display on or off.

Note: The Change keyboard menu is only visible once you've selected a text field. You can change the Show virtual keyboard setting at any time. 

For MC3300 devices, keep in mind that the physical keypad does not display all characters (like “@” or “-”). However, special characters, Numbers and even Barcodes are on separate Tabs for easy use. 

Issues with Flexe Mobile Devices

If you're having trouble with a particular workflow, please refer to the Flexe SOPs covering the topic in question.

If you are unable to resolve, please contact [e-mail].

The Flexe team has the ability to remote troubleshoot the devices via screen sharing. When requesting support, please have the device on hand to ensure effective and prompt troubleshooting can occur. Please contact [e-mail] assistance.

Replacing Devices

If a device becomes unusable due to a malfunction or damage of any sort, please reach out to [e-mail]. A replacement device will be coordinated and routed to your facility to replace the damaged unit. 

Requesting Additional Devices

If you find the current supply of scanners insufficient, or you find one model more appropriate for your workflow and wish to swap, contact [e-mail] and we will source additional devices. This is contingent upon use case and supply, so be advised that not all requests will be granted. Devices being swapped will need to be returned to Flexe.